#Remote assistant in windows Pc

Bring Windows Messenger to the front, and then click Accept or press Alt+T ( Figure 4-6, middle). The Windows Messenger on your taskbar changes color to signal the invitation. When your less-fortunate comrade sends you an electronic invitation to help, a little message on your Notification Area pops up, as shown in Figure 4-6 at top. Remote Assistance really is the next best thing to being there. The guru can make even the most technical tweaks-running utility software, installing new programs, adjusting hardware drivers, even editing the Registry ( Appendix C)-by long distance remote control. Through Remote Assistance, the expert can actually see the screen of the flaky computer, and even take control of it by remotely operating the mouse and keyboard. It lets somebody having trouble with the computerĮxtend an invitation to an expert, via the Internet. One of Windows XP’s biggest big-ticket features is something called Remote Assistance. Both parties are likely to age ten years in an hour.įortunately, that era is at an end. Every little operation takes 20 times longer than it would if the expert were simply seated in front of the machine. Meanwhile, the beginner doesn’t know what to look for and describe to the expert on the phone.

The expert is flying blind, using Windows terminology that the beginner doesn’t know.

#Remote assistant in windows Pc

You may think you’ve experienced stress in your lifetime: deadlines, breakups, downsizing.īut absolutely nothing approaches the frustration of an expert trying to help a PC beginner over the phone-for both parties.